China Car Parts UAE
Refund & Cancellation Policy
Last updated: 13 June 2026
Operated by MEGBA NEXUS L.L.C-FZ (trading as China Car Parts UAE), licensed by Meydan Free Zone, Dubai. Trade Licence 2648547.01 · Corporate Tax 105441948400001. Not VAT-registered.
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. · +971 55 175 0068 · Open daily 09:00-22:00 (UAE)
1. Before you pay
If you have only received a quote and have not paid a deposit, you may abandon the quote at any time at no cost.
2. Free cancellation window
After we confirm receipt of your deposit, you have 12 hours to cancel free of charge and receive a full refund of the deposit, unless you expressly approve immediate supplier ordering before the 12-hour period ends.
3. Cancellation after the free window
After the free-cancellation window, or after we have committed costs for your order, we may deduct documented, non-recoverable costs already incurred or irrevocably committed for your order. These may include supplier cancellation charges, China-side handling, shipping already booked, customs/duties already paid, non-refundable payment processing charges, and agreed sourcing/admin charges stated in your quote. We will refund any remaining balance. We do not retain deposits merely as a penalty. If no non-recoverable costs have been incurred, the deposit will be refunded.
4. Wrong, damaged, defective or non-conforming parts
If the part delivered is wrong, visibly damaged, defective, incomplete or materially different from the accepted quote, and the issue was not caused by incorrect or incomplete information provided by you, misuse, improper installation, modification, normal wear and tear, or third-party handling after delivery, we will provide the remedy required by UAE law. Where legally permitted, our first remedy is repair, replacement or re-order at no additional cost. If that remedy is impossible, unavailable within a reasonable time, or if UAE law requires another remedy, we will provide the remedy required by law, which may include a refund of the eligible amount.
5. No change-of-mind returns
Because orders are custom sourced based on your approved vehicle and part information, we do not accept returns or refunds for change of mind, customer ordering mistakes, incorrect or incomplete VIN/vehicle/part details, unclear photos, undisclosed modifications, regional specification issues not disclosed to us, or third-party installation errors. This does not limit mandatory rights under UAE law for defective, damaged, incomplete, unsafe, late/impossible-to-use or non-conforming goods.
6. Reporting an issue
Please inspect the part promptly on delivery. For visible damage, wrong parts or missing items, contact us as soon as possible, preferably within 48 hours, with photos/videos of the part, packaging, labels and delivery condition. Do not install, modify or use a part if you believe it is wrong, damaged or defective, except as reasonably necessary to inspect it.
7. How refunds are made
Approved refunds will be made using the original payment method where reasonably possible. Bank-transfer refunds are paid to the account used for payment or another account we can reasonably verify. Card refunds are processed through the payment provider. Bank/payment provider processing times may apply.
8. Contact
Phone / WhatsApp: +971 55 175 0068. Business hours: daily 09:00–22:00 UAE time.