Terms & Conditions

1. About these terms

These Terms & Conditions ("Terms") govern your use of chinacarpartsuae.com (the "Site") and any order you place with MEGBA NEXUS L.L.C-FZ, trading as China Car Parts UAE ("we", "us", "our"). By using the Site or placing a request, you agree to these Terms. If you do not agree, please do not use the Site.

2. What we do

We are an independent sourcing service for Chinese-brand vehicle parts in the United Arab Emirates. You describe the part you need (by name, VIN, or photo); we source it from suppliers and send you a price quote. We are not a manufacturer and are not affiliated with any vehicle brand.

3. Quotes, product details and pricing

Each quote is based on the information you provide, including VIN/chassis number, vehicle model, year, trim, photos, part number and description. Each quote will state, where applicable, the part description, quantity, price in AED, shipping option, estimated delivery timeframe, payment schedule, customs/duties allocation, part condition, and whether the part is genuine OEM, OEM-equivalent, aftermarket, used, refurbished or otherwise.

A quote is valid for 14 days unless we state otherwise. A quote is an invitation to order and does not become a binding order until you accept it and pay the required deposit.

We are not currently VAT-registered in the UAE. No UAE VAT is charged at this time. Our invoices are commercial/pro forma invoices and are not VAT tax invoices. If our VAT registration status changes under UAE law, VAT treatment and invoice wording will be updated accordingly.

4. Orders and payment

To start an order, you pay a 50% deposit by bank transfer or through our hosted card checkout provider. The remaining 50% is payable before or on delivery, as stated on your invoice or quote.

The deposit is an advance payment for a custom sourcing order and may be used to commit supplier, shipping, handling and sourcing costs for your specific order. We begin sourcing only after your deposit is received and verified. We issue a commercial invoice or order confirmation for each order.

5. Cancellation

You may cancel free of charge within 12 hours after we confirm receipt of your deposit, unless you have expressly approved immediate supplier ordering before the 12-hour period ends. In that case, non-recoverable costs may be incurred earlier.

After the free-cancellation window, or after we have committed costs for your order, we may deduct from your deposit the documented, non-recoverable costs already incurred or irrevocably committed for your order. These may include supplier cancellation charges, China-side handling, international or local shipping already booked, customs/duties already paid, non-refundable payment processing charges, and agreed sourcing/admin charges stated in your quote.

We will refund any balance of the deposit after those costs are deducted. We will not retain a deposit merely as a penalty. If no non-recoverable costs have been incurred, the deposit will be refunded.

This clause does not limit any mandatory rights you may have under UAE law for defective, damaged, incomplete, unsafe, late/impossible-to-use or non-conforming goods.

6. No additional commercial warranty; statutory rights preserved

Unless we expressly state a manufacturer, supplier or commercial warranty in your quote or invoice, we do not provide any separate commercial warranty for durability, lifespan, performance, wear and tear, or compatibility beyond the specific part description accepted by you.

This does not exclude or limit any mandatory rights you may have under UAE consumer protection law. If a part supplied by us is defective, incomplete, damaged, unsafe, or materially different from the accepted quote or description, and the issue was not caused by incorrect or incomplete information provided by you, misuse, improper installation, modification, normal wear and tear, or third-party handling after delivery, we will provide the remedy required by UAE law.

Where permitted by law, our first remedy will be repair, replacement or re-order at no additional cost. If that remedy is impossible, unavailable within a reasonable time, or if UAE law requires another remedy, we will provide the remedy required by law, which may include a refund of the eligible amount.

7. Wrong, damaged or non-conforming parts

You must inspect the part promptly on delivery. If the part appears visibly damaged, wrong, incomplete or materially different from the accepted quote, you must notify us as soon as possible, preferably within 48 hours, with photos/videos of the part, packaging, labels and delivery condition.

Do not install, modify or use a part if you believe it is wrong, damaged or defective, except as reasonably necessary to inspect it. Use or installation beyond inspection may affect return or replacement rights, except where UAE law provides otherwise.

If the issue was not caused by incorrect or incomplete information provided by you, misuse, improper installation, modification, normal wear and tear, or third-party handling after delivery, we will arrange the remedy required by UAE law. Where legally permitted, our first remedy is repair, replacement or re-order at no additional cost.

8. Returns and non-returnable situations

Because our service is a custom sourcing service based on your vehicle information and approved quote, we do not accept returns or refunds for change of mind, customer ordering mistakes, incorrect or incomplete VIN/vehicle/part details supplied by you, unclear photos, undisclosed vehicle modifications, regional specification differences not disclosed to us, or parts that do not fit due to information outside our control.

This no-change-of-mind policy does not limit any mandatory rights you may have under UAE law for defective, damaged, incomplete, unsafe, late/impossible-to-use or non-conforming goods.

9. Fitment and customer information

We may assist with fitment using the VIN/chassis number, vehicle details, photos or part numbers you provide. Final sourcing depends on the accuracy and completeness of that information.

You are responsible for checking the quote, part description, photos, part number, vehicle model, year, trim and specifications before approving the order. We are not liable for fitment issues caused by incorrect, incomplete or misleading information supplied by you, unclear photos, undisclosed previous repairs or modifications, regional specification differences, or third-party installation errors.

10. Delivery

Parts are sourced from suppliers outside the UAE, including China, and delivered across the UAE. Delivery timeframes are estimates and may be affected by supplier processing, customs, freight schedules, courier delays, inspections, public holidays or events beyond our reasonable control.

Estimated delivery periods are measured from supplier dispatch unless we state otherwise in writing. We will keep you reasonably informed of material delays.

Risk in the goods passes to you on delivery, but this does not limit any mandatory rights you may have under UAE law for damaged, defective, incomplete or non-conforming goods.

11. Limitation of liability

To the maximum extent permitted by UAE law, our total liability for ordinary contractual claims relating to an order is limited to the amount you paid us for that specific order.

We are not liable for indirect or consequential losses, including loss of use of a vehicle, towing, labour, garage charges, replacement vehicle costs, lost income, lost profit or business interruption, unless such liability cannot legally be excluded.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury, mandatory consumer remedies, product safety or recall obligations, statutory compensation rights, or any liability that cannot be excluded or limited under UAE law.

12. Intellectual property and trademarks

All vehicle brand names and logos (for example Changan, Geely, Chery, Haval, MG, BYD, GAC, JAC, Jetour) are the property of their respective owners and are used only to identify the vehicles parts fit. We are an independent supplier and are not affiliated with, authorised by, or endorsed by any of these manufacturers.

13. Acceptable use

You agree not to misuse the Site, submit false information, or use it for any unlawful purpose.

14. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including customs, shipping disruptions, supplier failure, or government measures.

15. Governing law

These Terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction over any dispute.

16. Changes

We may update these Terms from time to time. The version on the Site at the time you place an order applies to that order.

17. Merchant information

Legal name: MEGBA NEXUS L.L.C-FZ. Trade name: China Car Parts UAE. Licensing authority: Meydan Free Zone, Dubai, U.A.E. Trade Licence No.: 2648547.01. Website: chinacarpartsuae.com. Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. Phone / WhatsApp: +971 55 175 0068. Business hours: daily 09:00–22:00 UAE time.

18. Complaints and escalation

You may contact us by phone, WhatsApp or website chat for any complaint or order issue. We will acknowledge complaints within a reasonable time and provide updates until the issue is closed. If a complaint cannot be resolved directly, you may raise it with the competent UAE or Dubai consumer protection authority. Nothing in these Terms prevents you from exercising any mandatory consumer rights under UAE law.

19. Language

These Terms are available in Arabic and English. To the extent required by UAE law, the Arabic version will prevail in the event of any conflict between the language versions.